| Things you must know and do when
with a repair shop about your transmission.
more than one opinion
you choose one of our recommended transmission shops or find one on
your own, it is always smart to get your transmission problem diagnosed
and a cost estimate/quote for the repair from at least two different
shops. If you get a different diagnosis or a significantly
different price quote from two different shops, you'll need a third
> Ask Shop to Save
Damaged/Replaced Hard Parts
that the repair shop save any hard parts that are replaced in the
transmission. And, ask that the shop please itemize these
parts on the receipt. When you pick up your vehicle, take the
hard parts with you and keep them for 90-days or so before throwing
By requesting hard parts be itemized on the receipt along with saving
your original parts a repair shop is much less likely to say they
replaced a hard part that they did not replace.
> Read Warranty Document
for a written copy of the shop's warranty document that covers the
specific repairs they are proposing to do before authorizing the work.
> Get Firm Completion Date
sure to ask for and get a firm completion date. If this is
daily driver, emphasize the importance of getting your vehicle back as
promised. You should request that a note be added to the work
order stating that you wish to be contacted immediately if there is any
chance that the work will not be completed as scheduled.
emphasizing the importance of getting your vehicle back when promised
along with a promise to contact you immediately if a delay is expected
your vehicle will receive a priority position for completion over other
vehicles in the shop.
> Discuss Your Desire for a
before leaving the shop, inform the shop manager that it is your desire
to establish a long-term relationship with a shop that you can trust
and rely on for quality service at a fair price. Make it
that, as a loyal customer, you will gladly recommend their shop to
customers and customer referrals are essential to a repair shop's
success. Your commitment to becoming a long-term customer and
to refer others to the shop serve as added incentives for the shop to
provide their best service and lowest price.